Terms of Service

Last updated: 18 August 2026

This page sets out the terms and conditions that apply to your use of Looksmith, including our website at looksmith.ai (the “Site”), our mobile and web applications (the “App”), and every feature, tool, and service we make available through them (together, the “Service”). Wherever these terms say “Terms”, they mean everything on this page. Wherever they say “Looksmith”, “we”, “us”, or “our”, they mean Mirable Labs, Inc., a Delaware corporation.

Before using the Service, please read these Terms carefully. By creating an account, by indicating your acceptance where we ask for it, or by otherwise accessing or using the Service, you confirm that you have read and understood these Terms and agree to be bound by them, whether or not you are a registered user. You also acknowledge that you have read our Privacy Policy, which explains how we collect, use, and disclose information about you. These Terms apply to everyone who accesses the Service (together, “Users”).

Please read these Terms carefully to be sure you understand each provision. Section 21 contains a mandatory individual arbitration provision and a class action and jury trial waiver that, unless you opt out as described in that section, require the exclusive use of final and binding individual arbitration to resolve disputes between you and us. To the fullest extent permitted by law you waive your right to seek relief in a court of law, to have a jury trial, and to participate as a plaintiff or class member in any class, collective, or representative action.

Eligibility

These Terms are a contract between you and us. You may use the Service only if you can form a legally binding contract with us, and only in compliance with these Terms and all applicable laws. You must be at least 13 years old to use the Service, and if you are under 18 you may use it only with the involvement of a parent or legal guardian who agrees to these Terms on your behalf. Some features, including any paid features and any feature that processes your face, require you to be at least 18. The Service is not available to any User we have previously removed.

Your account

Your account gives you access to the parts of the Service we make available to you. When you create an account you must give us accurate and complete information and keep it up to date. You are responsible for everything that happens through your account and your credentials, and you must tell us immediately at support@mirablelabs.com if you believe your account has been compromised. We are not liable for anything caused by unauthorised use of your credentials. You may not use another User’s account.

You can delete your account at any time from within the App or by emailing us. When you delete your account we deactivate it and handle your content as described in our Privacy Policy and as required by law. These Terms continue to apply to your prior use of the Service after your account is deleted.

What the Service does

Looksmith takes photographs you provide, generates images and video showing makeup looks rendered onto your likeness, and identifies cosmetics products associated with those looks. We call the material you give us “Inputs” and the images, video, product selections, and other material the Service generates “Outputs”. The Service is a visualisation and discovery tool. It is not a mirror, a measurement device, or a guarantee of how any product will appear or perform on your skin in reality.

Your content, your face, your likeness

You keep ownership of your Inputs. We do not claim ownership of your photographs or your likeness. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, modify, and create derivative works from your Inputs, and to process your likeness, strictly for the purposes of operating and improving the Service for you, including generating Outputs, providing support, and maintaining security. This licence exists so that the Service can function; it ends when you delete the relevant content or your account, except for copies we must retain by law or in routine backups for a limited period.

We do not use your face, your Inputs, or your Outputs in marketing, on this Site, or in any public material without your separate, express, opt-in permission. If we ever ask for that permission it will be a specific request you can decline, and you may withdraw it at any time by emailing us.

You are responsible for the material you provide. You represent that you own or have the necessary rights to your Inputs, that any photograph you upload is of yourself or of a person who has given you permission for it to be processed as described here, and that your Inputs do not infringe anyone’s rights or violate any law. Do not upload photographs of other people without their knowledge and consent, and never of a child.

Face and image processing

To render a look onto your likeness, the Service processes photographs of your face. Depending on where you live, that processing may involve information treated by law as biometric or sensitive personal information. We process it only to operate the features you have asked for, we ask for your consent where the law requires it, and you can withdraw that consent and delete the underlying images at any time.

Generating a look requires sending your images to third-party artificial intelligence providers that perform the rendering on our behalf. Those providers act as our processors under contract and are not permitted to use your images for their own purposes. Our Privacy Policy explains this in detail, including retention periods, the categories of provider involved, and how to exercise your rights. Please read it before using face features.

AI outputs and their limits

Outputs are generated by machine learning models and are approximations. They may be inaccurate, unflattering, inconsistent between runs, or wrong about which products would produce a similar result in life. Colour reproduction varies with your camera, your lighting, and your screen. Outputs are not a promise of appearance, fit, shade match, or suitability, and you should not rely on them as the sole basis for a purchase.

Similar or identical Outputs may be generated for other Users. Subject to Section 4, you may use your Outputs for your own personal, non-commercial purposes; any other use requires our written permission.

Products, prices, and shopping

The Service shows cosmetics products from third-party brands and retailers. We do not manufacture or sell those products. Product information, availability, and prices come from the brands, retailers, and data providers we work with, and they can be inaccurate or out of date. When you buy something, you buy it from that retailer under their terms, and any order, payment, delivery, return, or refund is between you and them.

We may earn a commission when you buy a product after following a link from the Service. That commission never changes the price you pay. Where a brand has paid for placement or for priority in what the Service recommends, we will label it clearly.

No medical or professional advice

The Service does not provide medical, dermatological, or other professional advice, and nothing in it diagnoses, treats, or prevents any condition. If you have a skin, eye, or allergy concern, speak to a qualified professional. Always read the label of any product you buy, patch-test where the manufacturer advises it, and follow the manufacturer’s instructions rather than anything you see in an Output.

Acceptable use

You agree that you will not:

upload a photograph of another person without their informed consent, or any photograph of a child;
use the Service to create material that is sexual, degrading, harassing, hateful, deceptive, or that depicts a real person in a false or damaging light;
impersonate anyone, misrepresent your affiliation with any person or entity, or conceal your identity for a fraudulent purpose;
share your credentials or circumvent any measure we use to limit access to the Service;
reverse engineer, decompile, or attempt to extract the models, weights, prompts, or source code behind the Service;
use any scraper, crawler, or other automated means to collect data from the Service, or use the Service to build or train a competing model or product;
use our name, wordmark, or other brand features commercially without our written consent;
interfere with the operation, integrity, or performance of the Service, or with any other User’s use of it; or
use the Service in violation of any applicable law or of the rights of any other person.

If you break these rules, or help someone else break them, we may suspend or terminate your account in addition to any other remedy available to us.

Our intellectual property

Apart from your Inputs and, as described in Section 4, your Outputs, everything in the Service belongs to us or our licensors, including the Site, the App, our code, models, prompts, interfaces, look designs, editorial text, wordmark, and other brand features. These Terms grant you a personal, revocable, non-transferable, non-exclusive licence to use the Service, and nothing more. We keep every right not expressly granted.

If you send us ideas, suggestions, or feedback, you grant us an unrestricted, irrevocable, royalty-free right to use them for any purpose without any obligation to you.

Paid features

Parts of the Service may require payment. Prices, billing periods, and what is included are shown to you before you buy. Subscriptions renew automatically for the same period until you cancel, and you can cancel at any time through the app store or platform you purchased through, effective at the end of the current period. Purchases made through the Apple App Store or Google Play are billed by that platform under its own terms, and refunds are governed by that platform’s policy. Except where the law or a platform policy requires otherwise, payments are non-refundable and we do not provide credit or prorated refunds for partial periods or unused features. You are responsible for any applicable taxes. We may change prices prospectively with notice before the change takes effect.

Third-party services

The Service links to and integrates with services we do not control, including retailer sites, brand catalogues, payment platforms, analytics providers, and the artificial intelligence providers described in Section 5. We do not endorse and are not responsible for third-party services or their content, and your use of them is governed by their terms and their privacy policies. Your dealings with any third party you reach through the Service are between you and that third party.

Apple, Google, and your device

You are responsible for your device, your network, and any data charges you incur. The App may update automatically, and you consent to those updates.

If you obtained the App from the Apple App Store, you acknowledge that these Terms are between you and us only and not with Apple Inc.; that Apple has no obligation to provide maintenance or support for the App; that if the App fails to conform to any applicable warranty you may notify Apple and Apple may refund the purchase price, and that to the maximum extent permitted by law Apple has no other warranty obligation; that we, not Apple, are responsible for addressing any claim relating to the App, including product liability, any failure to conform to a legal requirement, and any claim under consumer protection law; that we, not Apple, are responsible for investigating and defending any third-party claim that the App infringes intellectual property rights; that you will comply with applicable third-party terms when using the App; and that Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. If you obtained the App from Google Play, equivalent terms apply in favour of Google LLC.

Copyright and takedowns

We respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act. If you believe material on the Service infringes your copyright, send our designated agent a written notice at support@mirablelabs.com containing: your physical or electronic signature; identification of the work you claim has been infringed; identification of the material you claim is infringing and where it is located on the Service; your address, telephone number, and email address; a statement that you have a good-faith belief that the use is not authorised by the copyright owner, its agent, or the law; and a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on the owner’s behalf.

Knowingly misrepresenting that material is infringing may expose you to liability for damages, including costs and legal fees. We terminate the accounts of repeat infringers in appropriate circumstances.

Export controls and sanctions

You may not use the Service if you are located in, ordinarily resident in, or organised under the laws of a country or territory subject to comprehensive economic sanctions, or if you appear on any restricted-party list. You agree to comply with all applicable export control and sanctions laws.

Suspension and termination

You may stop using the Service at any time. We may suspend or terminate your access, with or without notice, if we reasonably believe you have breached these Terms, if we are required to by law, if it is necessary to protect the Service or other Users, or if we discontinue the Service. Sections 4, 6, 10, and 18 to 23 survive termination.

Changes to the Service and these Terms

We may change, suspend, or discontinue any part of the Service. We may also amend these Terms; if a change is material we will give you reasonable notice, for example by email or in the App, before it takes effect. The “Last updated” date at the top of this page shows when these Terms last changed. If you do not agree to a change, stop using the Service before it takes effect.

Disclaimers

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law we disclaim all warranties of any kind, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error free, that Outputs will be accurate, realistic, or suitable, that product information or prices will be correct, or that any defect will be corrected. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

Limitation of liability

To the maximum extent permitted by law, neither we nor our affiliates, officers, employees, agents, suppliers, or licensors will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, goodwill, data, or other intangible losses, arising out of or relating to your use of or inability to use the Service. To the maximum extent permitted by law, our total liability for all claims relating to the Service will not exceed the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or one hundred United States dollars. These limits apply regardless of the theory of liability and even if we have been advised of the possibility of the damage. Some jurisdictions do not allow these limitations, so parts of this section may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

Indemnification

You agree to defend, indemnify, and hold harmless us and our affiliates, officers, employees, agents, suppliers, and licensors from any claim, damage, loss, liability, cost, or expense, including reasonable legal fees, arising out of your use of the Service, your Inputs, your breach of these Terms, your violation of any law, or your violation of any third party’s rights, including any claim brought by a person appearing in a photograph you uploaded.

Governing law, arbitration, and waivers

Governing law

These Terms and any dispute between you and us are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration provision below. Where the mandatory consumer protection law of your country of residence gives you rights that cannot be waived by contract, that law continues to apply to you.

Informal resolution first

Before starting a formal proceeding, you agree to contact us at support@mirablelabs.com and give us sixty days to resolve the dispute informally. Most problems can be sorted out this way.

Arbitration

If we cannot resolve a dispute informally, you and we agree that it will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitration will take place in the county where you live or by videoconference, at your election. Either party may bring an individual claim in small claims court instead, if it qualifies. Nothing here prevents either party from seeking injunctive relief in court to protect intellectual property or data security.

Your right to opt out

You may reject this arbitration provision within thirty days of first accepting these Terms by emailing support@mirablelabs.com with your name and a statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

Class action and jury trial waiver

All claims must be brought in your individual capacity and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may award relief only to the individual claimant. You and we each waive the right to a trial by jury. If this waiver is found unenforceable as to a particular claim, that claim, and only that claim, will be severed and heard in court.

Notices

We may send you notices by email to the address on your account, through the App, or by posting them on the Site, and you agree that these methods satisfy any requirement that a notice be in writing. Send notices to us at support@mirablelabs.com.

General

These Terms, together with our Privacy Policy, are the entire agreement between you and us about the Service and replace any earlier agreement on the same subject. If any provision is found unenforceable, it will be limited or removed to the minimum extent necessary and the rest will remain in force. Our failure to enforce a provision is not a waiver of our right to enforce it later. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Nothing in these Terms creates a partnership, agency, or employment relationship between us.

How to contact us

Mirable Labs, Inc.
support@mirablelabs.com

If you are a California resident, you may report a complaint to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952‑5210.